Frequently Asked Questions
Everything you need to know about your journey to glowing skin.
Are your products 100% authentic?
Yes, absolutely. We source all our products directly from authorized distributors or the brands themselves in Korea and Japan to ensure every item is 100% genuine.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International shipping times vary by location, usually ranging from 7-14 business days.
Can I return a product if I've opened it?
For hygiene reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 14 days of delivery.
Do you offer samples with orders?
We love letting you try new things! We include a selection of free samples with every order, subject to availability, so you can discover your next favorite product.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and Klarna for buy-now-pay-later options.
How do I know which products are right for my skin type?
Each product page includes a detailed description and skin-type recommendations. You can also reach out to our team of experts via our contact page for personalized skincare advice.